9 Things We Do Better

We challenge you to find another computer consulting firm in Upstate NY that would dare to make these promises:

1. We’ll Respond Within 60-Minutes or Less – Guaranteed. When you call us with a emergency computer or network issue, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced helpdesk engineer who can help. If we fail to respond within that time frame, the work is free.

2. Lightning Fast Repairs. You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why all of our Managed I.T. offerings such as Atmosphere, include remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for hours for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician the same day.

3. We GUARANTEE to provide you with the most cost-effective solution to your problem. As a small business, we understand the importance of keeping overhead costs to a minimum. That’s why we require that all of our account technicians and account managers are trained to find the least expensive solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware, and solutions that aren’t 100% necessary.

4. No Geek Speak. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.

5. 100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.

6. No Unpleasant Or Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences.

7. Flat rate pricing. Unlike other computer support companies that bill you an hourly rate, we’ll give you one flat rate for your I.T. service and guarantee to deliver your solutions without charging a penny more. This gives you peace of mind knowing you won’t end up with a bill 2 or 3 times more than you anticipated, or getting hit with hidden charges or extra hours.

8. All Projects Completed On Time and On Budget – Guaranteed. When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME with no excuses.

9. Accurate Billing – Guaranteed. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No
   more one-line “mystery” bills that don’t outline what you are paying for.